Dental care during the Covid 19 pandemic 

This page contains information about how we can provide your dental care as we progress through this stage of the Covid 19 pandemic.

Returning to routine care from 8th June and the “new normal”

The Prime Minister announced on 28th May that dental practices could open from 8th June. 

We are very much looking forward to welcoming our patients back to the practice and providing the high level of dental care you are used to.

Gradual return to routine care – Covid-19 alert level 3

Dentists have been advised to adopt a gradual phased return to normal clinical practice, determined by the coronavirus alert level. 

The covid-19 alert is currently at level 3, meaning that the virus is in general circulation.

During level 3, we are advised to avoid most routine dentistry. We anticipate therefore that it will take a few weeks before we return to business as usual. All our usual treatment options will be available in time, however at present dentists have been advised to postpone some items of routine care until the coronavirus alert level reduces to a lower level. 

Emergency treatment

If you have a dental emergency, we will make sure you are seen promptly. We are able to see patients with dental pain, trauma, lost fillings and crowns etc. We will be working extra hours to see those patients with problems who were unable to attend during the lockdown. 

Hygienist treatment

During alert level 3, it is likely to be necessary to postpone your visit to the dental hygienist. When the alert level reduces and we are able to provide routine hygiene care, you may need more than one visit or a double appointment to restore your gum health. 

If you are a member of Denplan and have missed an appointment during the lockdown, these additional or longer visits will be automatically provided to make up the lost time. 

Your safety

Our regulators and professional bodies have provided regular updates regarding how we can return to providing dental care is a safe way. 

Dentistry will look very different for some time, however we will still be able to provide preventive care and usual treatment options. 

Infection control and patient safety has always been a top priority. The coronavirus has not gone away and so additional measures have been put into place for the protection of our patients and staff. This includes wearing additional personal protective equipment (PPE) for everyone’s safety. In anticipation of re-opening we have been working hard over the past 10 weeks to obtain PPE from a variety of sources. 

Extra cleaning of the treatment rooms will be also carried out between patients. The social distancing that has become a routine part of our lives over the past few weeks will be necessary to reduce the risk of spreading the virus. 

Increased opening hours and re-scheduling some routine appointments

We are increasing our opening hours by 50%, however implementing the extra safety measures will initially reduce the the number of patients we can see on a daily basis. 

We are confident that we will be able to provide all the care needed to maintain your dental health, however we are re-scheduling some routine check-ups and hygienist appointments to a later date. This will only happen if it is necessary and safe to do so. Some patients with pre-existing health conditions are advised to delay attending the practice. We will be in touch with anyone unable to attend to discuss how we can help. This might involving provide care remotely.

Returning to normal

As the pandemic subsides and the covid alert level reduces, some of these measures (such as social distancing) will be relaxed and we will be able to see more patients. As our capacity to see patients increases, we should be in a position to bring any postponed appointments forwards. We appreciate your understanding during this period of phased return to normal. Please be reassured that we will provide all the dental care you need and may have missed out on during the lockdown. 

Online consultations and teledentistry 

Since the beginning of the pandemic we have been able to assist patients in need of urgent advice and treatment by using online digital consultations and communications such as videoconferencing. 

We have found this to be a really useful way of helping patients with urgent problems, particularly those who have been advised to remain at home. Your dentist and hygienist will continue to be available to discuss any aspect of your dental health, including advice on preventive care remotely. If you have been unable to attend during the pandemic, we will be in touch to offer this service.

Your safety

The following safety measures have been put in place:

  • Our dentists will contact you by phone before your appointment to ask the usual questions about your dental and general health.
  • We have provided hand sanitiser for you to use when you enter and leave the practice.
  • We ask that patients attend alone (with the exception of parents and carers).
  • Our waiting areas are restricted to maintain social distancing. If you are early, you may be asked to wait outside the practice until your appointment time. If you have a mask, please wear it.
  • We will be extending our opening hours and managing appointments to reduce waiting times.
  • Please do not arrive without an appointment. Contact us preferably by email.
  • Where possible, we will make your next appointment by telephone or email. This is to reduce the time spent in the reception area and contact with other people.
  • Payment should be made by card where possible. 
  • We will be wearing different personal protective equipment (PPE) including extra facemasks, eye protection and clinical clothing.
  • We are keen to restore the high level of service you are used to as rapidly and safely as possible. Your patience is greatly appreciated.
  • If you have any questions, please do not hesitate to contact us by email to: or by telephoning 01200 424641.